OPPY

SUPPORT

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FAQ

  • Q

    What kind of file format does OPPY support?

    A

    The pictures are in the form of JEPG, video is MP4, MPEG-4.

  • Q

    Does OPPY support 5GHz Wi-Fi?

    A

    OPPY supports 2.4GHz Wi-Fi (802.11 b/g/n)

  • Q

    What are the available SD card memory?

    A

    Up to 32GB SD card is available.

  • Q

    Is it available only when I have the SD card?

    A

    Yes, if you don't have the SD card, you can't film it

  • Q

    The OPPY app can’t detect my OPPY. What should I do?

    A

    Turn off and turn on the mobile phone's Wi-Fi and Bluetooth. Press the button for 8 seconds to proceed general reset, then try connecting again.

  • Q

    How long does it take for full charging?

    A

    - It will take 120 minutes when OPPY power is off.
    - Please, turn off OPPY for faster charging.

  • Q

    Can I connect my OPPY to multiple phones at the same time?

    A

    No, you cannot connect your OPPY to two phones at the same time. You must disconnect it from one phone before you can connect OPPY to another device.

  • Q

    How to update OPPY Firmware?

    A

    1. Charge the OPPY more than 30 minutes until the battery level exceeds 50%.
    2. Run the App and connect to the OPPY.

    1) Go to Menu-> Firmware.
    2) Update your OPPY with the latest firmware version.
    * Please keep the USB charger been connected until the upgrade is finished.

  • Q

    If my phone is already connected to a Bluetooth device, can I still connect it to my OPPY?

    A

    Yes, most phones and tablets support concurrent access to multiple Bluetooth devices.

  • Q

    I can't film on my device when I open the app.

    A

    The OPPY button does not work if it is already connected to the app. Instead, please press the button on the app to start filming.

  • Q

    What are the requirements for downloading and installing the OPPY app on my phone?

    A

    The OPPY app runs on phones and tablets that meet the following requirements:
    - Android: 6.0.2
    - iOS: 10
    * Not shown in stores below this version.

  • Q

    Are there any accessories that need to be replaced periodically?

    A

    The OPPY is all-in-one device that requires no additional replaceable accessories.

  • Q

    What kind of file format does OPPY support?

    A

    The pictures are in the form of JEPG, video is MP4, MPEG-4.

  • Q

    Does OPPY support 5GHz Wi-Fi?

    A

    OPPY supports 2.4GHz Wi-Fi (802.11 b/g/n)

  • Q

    What are the available SD card memory?

    A

    Up to 32GB SD card is available.

  • Q

    Is it available only when I have the SD card?

    A

    Yes, if you don't have the SD card, you can't film it

  • Q

    The OPPY app can’t detect my OPPY. What should I do?

    A

    Turn off and turn on the mobile phone's Wi-Fi and Bluetooth. Press the button for 8 seconds to proceed general reset, then try connecting again.

  • Q

    How long does it take for full charging?

    A

    - It will take 120 minutes when OPPY power is off.
    - Please, turn off OPPY for faster charging.

  • Q

    Can I connect my OPPY to multiple phones at the same time?

    A

    No, you cannot connect your OPPY to two phones at the same time. You must disconnect it from one phone before you can connect OPPY to another device.

  • Q

    How to update OPPY Firmware?

    A

    1. Charge the OPPY more than 30 minutes until the battery level exceeds 50%.
    2. Run the App and connect to the OPPY.

    1) Go to Menu-> Firmware.
    2) Update your OPPY with the latest firmware version.
    * Please keep the USB charger been connected until the upgrade is finished.

  • Q

    If my phone is already connected to a Bluetooth device, can I still connect it to my OPPY?

    A

    Yes, most phones and tablets support concurrent access to multiple Bluetooth devices.

  • Q

    I can't film on my device when I open the app.

    A

    The OPPY button does not work if it is already connected to the app. Instead, please press the button on the app to start filming.

  • Q

    What are the requirements for downloading and installing the OPPY app on my phone?

    A

    The OPPY app runs on phones and tablets that meet the following requirements:
    - Android: 6.0.2
    - iOS: 10
    * Not shown in stores below this version.

  • Q

    Are there any accessories that need to be replaced periodically?

    A

    The OPPY is all-in-one device that requires no additional replaceable accessories.

Download the
OPPY app on your
mobile device!

Remotely control OPPY, play videos with Wi-Fi,
download and share photos directly
to your social networks.

APP DOWNLOAD App store Google play
  • OPPY IMG
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  • OPPY IMG

Contact us

Thank you for your interest.
If you want to use our service for your OPPY, send us an email.

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Warranty

Policy of Warranty Service

  • The warranty service period of the product and of battery is one year and 6 months from the purchase date respectively, and accessory such as splash proof of case is not subject of warranty service.
  • If a product purchase date is invalid , a warranty service period is considered from the date of manufacture.
  • Warranty service is valid for the product purchased from official store, reseller, distributor, or DS Global
  • For more detail, please contact the official store.
  • The warranty service is provided only after the serial number of the return product is valid
  • The warranty service is limited to the functional defect under normal operation.
  • In case the product is valid as the not-defected product or the defect comes from user's fault, the service charge occurs at consumer’s cost.
  • To repair the product (under the warranty service period), it is possible to use refurbished parts, same performance and quality as new parts according to Consumer Dispute Resolution Standards.Some parts can be produced in different countries from the manufacturing country of the product.
  • The returned product is replaced with refurbished OPPY in case the product is judged to be entitled to have the warranty service according to this policy. The replaced product or accessory can be different color from the original product.
  • The warranty service period of replaced product is the remaining warranty period of the original product.
  • The warranty doesn't cover the tear of silicon of neck caused by continuous bending and unfolding the product with the excessive force

The warranty service is not applicable under the following conditions.

  • 1. In case the main components including camera lens have man-made damage
  • A. (Cracks and scratches on lens, crushing, other damage)
  • 2. In case the product is damaged by consumer's fault or carelessness such as drop, soaking, wrong operation)
  • 3. In case the product is disassembled, repaired, or modified at user's discretion.
  • 4. In case the product is damaged by exposing to abnormal physical condition, thermal & electric influence, liquid, and heavy dust.
  • 5. In case the product is damaged by unqualified engineers while repairing the product.
  • 6. In case the product is damaged by natural disaster such as fire, flood , power fluctuation
  • 7. In case consumer part life time is over such as battery, charger, and other attachments.
  • Customer shall comply with the return policy such as return address , packing method , and specified courier . In case the serial number is in-valid , warranty service is not applicable .
  • Please make sure to separate the memory care before return .

"This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions; (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation."

  • Note:This equipment has been tested and found to comply with the limit for a Class B digital device , pursuant to part 15 ofthe FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential Installation. This equipment generates , uses , and can radiate radio frequency energy and , if not installed and used in accordance with the instructions may cause harmful interference to radio communications.However , there is no guarantee that interference will not occur in a particular installation.
  • If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on , the user is encourage to try to correct the interference by one or more of the following measures :
  • Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
  • - Consult the dealer or an experience radio/TV technician for help
  • Change or modification not expressly approved by the party responsible for Compliance could void the user's authority to operate the equipment.